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See guides and FAQ

Step by step guides and answers to most questions.

Submit a support ticket

Send us your question, and we can give accurate answer back.

Is support included?

Yes, you have access to support regarding you IEX subscription. Ensuring you an easy setup to your exact needs.

How do I start my IEX subscription?

After your demo expires, simply go to your IEX dashboard and choose a subscription to suit your business.

How fast is the integration?

The integration works in real-time, so your data will normally be transferred within seconds.

Can I get backward orders transferred to my accounting system?

Several of our customers want a backward transfer of orders into their accounting system, which is no problem For at backwards transfer you need to know the following:

The orders may malfunction due to for example:

  • Products do not exist in accounting system
  • No product numbers on order lines
  • Lacking customer data on orders

IEX can not in advance guarantee the time a backward transfer will take but it can normally be resolved within 1 hour of programming á 950 DKK . Excl. VAT . IEX will send a list of possible transfer errors. If further investigation is needed it will be done on an hourly basis .

IEX integration has the greatest know-how in the field,
with more than 75.000 orders going through IEX each month

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